SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SilkWood Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://silkwood.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great fit! Good Quality Medium would fit anyone.
Халат хороший, такой же как на картинке. Если его погладить вообще супер будет. Конечно не без ниток, есть 1 небольшая погрешность внизу на шве. Но я не стану отнимать звезду. У нас такие в магазинах от 2000рублей. Спасибо продавцу. На мой 42 s даже великоват
exatamente iguais á imagem. Nas fotos nao está bem a cor por causa do flash. Mas é um cor de vinho. Gostei muito, comprei 4 e são lindissimos
До самарской области дошло меньше месяца. Качество хорошее.всем довольна
Супер!
De buena calidad y super hermoso.
классное мягкое нежное спасибо продавцу
It's perfect! just what I wanted! and colour is really nice! But a little bit longer then on photo but its even better) thank you very much)
Отличный халат !!!!!
Супер халат!! Советую
Заказ пришел очень быстро - до москвы за 10 дней. Качество отличное. Рекомендую
хорлший
нормальный халат для утра невесты. Но дольше не проживёт. Никаких надписей, ничего лишнего. Нитки не торчат, запаха нет. Быстрая доставка. Покупкой довольна.
lindoooooooooooo
Хороший халат, для своих денег даже великолепный. После стирки не электризуется. Длиннее чем на фото продавца, и рукав и сам халат.
Super quick delivery, received in NZ within two weeks! Thank you!
Очень Красивый,с мягкими Широкими кружевами (с блеском в тон)) на рукавах и внизу (за такую Низкую цену нашла только на этой модели)) халатик,выглядит Шикарно за счёт Прекрасного качества атласа и Богатого винно-красного цвета,лёгкий,удобный,все швы очень Аккуратны и обработаны ровным оверлоком,почти точно соответствует фото в магазине (длина рукава ниже локтя,но учитывая специально выбранную ниже колен (для роста 172 см) длину самого халата в итоге смотрится замечательно)),на бюст 90 см и талию 70 см купила XL и всё как и хотела: в меру длинный,чуть свободный,но не в натяжку (для подобного халата это вообще недопустимо)) поэтому в целом он и Роскошный))). Доставка до Астрахани достаточно быстрая почти за 3 недели,трек отслеживался. В целом заказом очень Довольна и обязательно Рекомендую всем этот магазин !!!
its quite big and it has longer slevees, but its still very beautiful! all i recommend to take smaller size :) im very happy with it :)
В принципе, мне все понравилось...)
Халат пришел быстро. Качество за такую цену нормальное, правда размер большемерит
Very beautiful gown, good quality, super fast delivery, take bigger size
Очень хороший халатик за такие деньги. Немного торчат нитки , но совсем не критично. размер заказывала s хотя сама ношу м . Наверно нужно было xs
Fast And Beautiful . Good quality for the price and the pictures will show that.
Просто крутой халатик!!!Единственное и в этом мой косяк..надо было брать на размер меньше))Халатик свободноватый, но не беда))Носить буду с удовольствием!)Доставка очень быстрая!)Продавца рекомендую!)) Заказывать буду ещё!)))
Красивый, отличный халатик, пришёл быстро.для невесты идеально подойдёт