SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SilkWood Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://silkwood.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top cool, sewn smoothly, does not shine, shine delicate, Satin
Size m maximum by 44 size. The fabric is elastic, stretches. The quality is excellent. The store I recommend.
Perfect. Not the first order
Everything came up! Quality is satisfied!
Very high quality fabric, everything is well stitched, neatly packed, in general a very pleasant impression. Does not shine through (inside is sewn to complement the layer of fabric), on both sides of the cutouts of different depth, so you can wear the top as you like or change. Fabric a little stretch. Straps are not adjustable. But! I'm sitting on a little weird. I will wear under the jacket.
A beautiful T-shirt, neatly sewn, but electrified, antistatic will cope. Looks expensive. I am happy with the purchase, I may order as soon as I decide on the color.
Quality is very good. The fabric stretches a little, but on my now the size of the chest in the bust 99 in full obtyag.))))))))) Nothing, lose weight will be free to summer))))
On the chest 82 freely but large does not seem, but the straps turned out to be long by 2 cm on the height of 164 will have to be sewn or the chest is too open. And the black top was 4 cm smaller in volume-40 cm and this is already the size C. And the size C on my chest is very small, the top is not dressed, although the tag M. is sewn to it. i will not say that I'm delighted with the tops, ordinary, 500R for them is expensive.
Finally I found a quality T-shirt at an adequate price. Before that I bought from another store (a little cheaper), but the quality is not ice. And this is perfect! Width 90 cm (chest level). Hem width 50 cm, length 40,5 cm (center). On my parameters 88-65-88cm, a little big. Perhaps it was necessary to order m. Cutouts on both sides are the same, one cutout slightly deeper by 3 cm. Straps 8 cm + top edges of the shirt.
Chic top. The quality is perfect, pleasant to the body. Cloth is dense. There is in the stretch, as it stretches a little. After washing did not sit down and did not lead. Stitched neatly, the lining does not rise when you wear it. The color is beautiful, straight white. At its size 44 (s) ordered the size S, the village is excellent. Thanks to the store. Yesterday received, today I already wear)) and I like everything, do not electrify, today I ordered more)) I recommend!