SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SilkWood Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://silkwood.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me Happy recommend
Perfect, thank you
Super cute, very soft, colors are slightly darker than the pictures but beautiful in it.
Perfect thank you!
Nice article!
Beautiful, soft, as description
Cool scarf! Some electrified, store in gum for hair put, generally recommended
Super !!!!
OK the fringes a little frayed
Very fast and the store sent to Part A beautiful bracelet. Thank You
Recommend store and goods. All as the picture, only the color is slightly different, closer to the not gray. The photo is not very clear, but in general all is fine. Soft and great! Seller put small gift, very nice!
perfect. it came with a gift
Nice scarf
Very beautiful and I have left even a gift
Superbe Transaction
i loved
It is finite But It is very great need to fold it to fit with it which gives warm It is toy happy with the purchase
Come in three weeks, track. The scarf is very soft, super, thank you for the gift
Очень хорошо
хорошее качество. теплый и приятный к телу
Mooie kwaliteit. Zacht materiaal
офигенный)
Пришел недели за три в Москву. Товаром довольна, шарф мягкий, цвет как на картинке. Рекомендую
Заказ был сделан 20.10.2018,а получен 17.11.18.Сама посылка отслеживалась на всей пути следования.Шарф по описанию совпадает ,но цвет отличается от фото.Продавцу спасибо зато ,что вложил не большой бризент в качестве подарка(резинку для волос).
Уютная косынка, приятная на ощупь.
Всё супер! Доставка быстрая! Спасибо продавцу за подарочек!
Absolutely beautiful scarf will definitely order more
заказом очень довольна, с продавцом не общалась, дошло очень быстро, знаю точно буду заказывать ещё, и вам советую этого продавца.
немного тоньше чем я думал, а так отлично
Супер мягкий, супер теплый большой треугольничек. Есть запах, довольно сильный... запах шерсти -), доставлено быстро, компактным маленьким пакетом.
Хороший, но с зацепкой
платок Супер! гораздо лучше, чем платок от другого продавца. этот толще и мягче. переплетение крупнее. на последнем фото платок как простыня ( другого продавца). когда есть с чем сравнить, делаешь выводы. на фото разных продавцов, товар одинаковый. а в жизни - разное качество. закажу здесь ещё другую расцветку. Спасибо.
Очень красивый и теплый платок. Трек отслеживался. В подарок продавец положил подарочек. Я очень довольна. Продавца рекомендую.
Very good scarf! Big, soft and warm. Seller included a gift with the package. Very Happy with my purchase. I ordered another 6 scarfs with different patterns. :)
Доставка 2 недели.Соответствует описанию.Рекомендую.
Прекрасно! Все пришло в срок и отличного качества:) спасибо! Как бонус - резинка для волос в подарок!
Очень понравился шарфик. Спасибо продавцу за резинкочку
Beautiful! Very good quality!
Шарфик очень хорошего качества, мягкий и теплый. Товар пришел быстро, упакован хорошо.
спасибо. посылка дошла до пензы за 18 дней! товар соответствует описанию. продавец положил маленький сувенир.
плоток большой , доставка быстрая
Бомбический платок. Но смотрится поменьше чем на фото. Сам плотный, словно двуслойный
шарф очень мягкий, без брака, пришел быстро. в подарок положили резиночку для волос
Хорошее качество. Приятный на ощупь. Подарок браслетик.
Tacto muy suave. Es un triángulo no un cuadrado. Colores muy bonitos y pulsera gomilla de regalo
Очень крутой и теплый шарф. Продавца советую.
Great product!
Тёплый шарф в форме треугольника
Платок точно такой же, как на фото! Мягкий, тепленький!!! Я очень рада! СПАСИБО!
всё хорошо приятный на ощупь спасибо за продавцу за подарок в виде резинки :)