SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SilkWood Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://silkwood.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely flower'm supercontenta
Invited in/01 got me in/02 Top quality ברמות Recommend very I אזמין again in the future
They look just as in the picture. I will post on later when I buy a small vase for them
Very good quality of flowers. I highly recommend it
Nice flowers! The parcel was sent at once, reached quickly!
Delivery to Latvia 1 month and 2 weeks
Last month, ordinary pack package. For good bouquet need at least 3 pcs. They are beautiful color is amazing, but a bunch of small.
Different colors! Took 3 bouquet, get a nice bouquet! The photo for reference as looks 1 bouquet and 3 bouquet. All flowers are stripped
Beautiful flowers
Lead time month :) recommend
Match the description. Delivery two weeks. Hesitated leaves, need to Pat. Thought to be a little larger. But in general, happy.
Flowers arrived 03.02.2019. Bouquets is not great, but high quality made. All match. Buy a happy, smell flowers do not have, I ordered 14 PCs. Two lush bouquet of 7 pieces in each. Thank you very much
Super fast-week! Color very much, really, as real :) Seller definitely recommend.
Klassnije cvetochki! Vigljadjat bolee Cem prilichno! Rekomenduju, dostavka bistraja
Flowers very much has a small but think erode. two branches enough to more then is magnificent. but never fallen off and not was packed in a bag.
Thank You, very beautiful!!! Fast shipping!
Очень довольна покупкой - быстрая доставка, качество отличное. Единственное, выбирайте вазу или коробку не высокую, так как стебли короткие.
Beautyful
Очень красивые цветы, заказала ещё.
квіти неймовірні
Klein aber sehr hübsch
Kokybe gera, bet siuntimas 1,5 men
Доставка быстрая ! Все понравилось , но надо ещё один букет , будет красивее
только приятные впечатления, качество хорошее, запаха нет, но, конечно, понятно, что цветы не живые.
20 days :) I'm satisfied
Ok
Thank you a lot:)
Цветы красивые, жене понравились. Доставка примерно месяц, на вопросы продавец отвечал оперативно. Вообщем все круто
They look real happy with the product have to order more
Very nice!!!!
Они прекрасны
beautiful ♡
Great product!
Très belles, conforment à la photo, beau coloris, arrivées rapidement Merci beaucoup
класс
envío rapido
Excellent description,goods as a picture
Realistic look peonies, thank you!
as described, beautiful
квіти неймовірно гарні.тільки я думала що вони трошки вищі
correspond parfaitement à la photo
delivery fast
Пионовидные розы, шикарно смотрятся, цветы очент понравились, реалистичны. Рекомендую!Доставка быстрая!
Очень Красивый и на мой взгляд большой для такой цены букетик. Очень красивый бужу заказывать ещё, трек отслеживается
Superer
realistic flowers
Цветы очень красивые! Правда, нужно заказывать много веточек, чтобы букет был пышным. Заказ шёл ооооочень долго:(:(:(
Спасибо продавцу за эту красоту!
All well and good, but the flower is small. My fault.
Очень красивые цветочки. Не большие. Смотрятся, как настоящие. Добавляют уюта и красоты! В букетике 2 кустика.